What is your Covid-19 Cancellation & Cleaning Policy?
Well, what an interesting time we’re all going through! Here is our Covid-19 booking / cancellation / cleaning policy to help you book your Cornwall Camper Company Company holiday with confidence.
“We guarantee either free date changes, a camper van hire voucher, or a full 100% no quibble refund if the UK government introduce non-essential travel restrictions over the dates of your rental. We will also delay the request to settle balances on your holiday until 10 days before your stay – traditionally we would have done this 4 weeks before your break.”
“We will ensure that our vans, bedding, utensils and accessories are cleaned thoroughly with the finest cleaning and antibacterial products.”
Why should we book with you and not anyone else?
The answer is simple. We want to give you the best possible VW Campervan hire in Cornwall and help you with all the details about how to hire a campervan in Cornwall, for fantastic value at high quality. Don’t tell anyone but we get some serious highs from giving the best customer service and building the best holidays.
How does the boring insurance stuff work?
It’s actually pretty simple, we get your insurance details, we organise cover for the days you have the camper via our special insurance cover… boom. You are on the road. It does mean a few formal moments when we check you are a, old enough not not get asked for ID in the supermarket and b, check you have not got any previous nasties lurking on your licence.
The money moment
We need to know that you are serious about this relationship and so when you book we need a pre-nuptial agreement in the form of a £150 deposit. Then you pay us the balance six weeks before the hire date. If you make a booking less than six weeks prior to the hire date then full payment is requested at the time of booking. The Cornwall Camper Company will send you confirmation of booking and payment only when we receive your booking deposit.
Pickup and parkup
We have off-road parking to house your “real-life” wheels and because we are nice people we also offer a free pick up from Newquay Airport if you have jumped on a flight down to Cornwall in your haste to experience VW Campervan hire with The Cornwall Camper Company. You can’t miss us – we will be the ones in the van!
Your end of the deal – what do you need to bring?
Not much to be honest. Some people like to bring their own stuff, but if you can’t be bothered then we have some beautifully comfortable bedding, cutlery, crockery, the kitchen sink (not joking) and a fridge to make sure your wine stays cold. We sat down and wondered about all the things we want when we go on a holiday – and we really like cheese graters, so there is even one of those.
We are all about convenience and like we said – we want to provide you with a complete escape from reality so if you can’t face the supermarket then we will make a Cornish hamper for you with everything you need to feed yourselves for the duration of your stay. Same goes for wines and beers – you tell us and we will stock it for you (you have to pay for those bits though!).
You probably have lots of questions, where to pitch up, what to do, how to tie your shoelaces – and we can answer all of them – but we do like to chat on the phone so give us a call and we will have a good old chin wag to talk through the details. We are pretty new at this so we will be adding more questions and answers as we go along – all depending on the types of things that you – our customers, want answering!
Oh yeah – why do we do this?
We really really want to be the best at what we do and what do we do? We provide the best VW Campervan hire holidays in Cornwall. We do this because we believe that quality exists. We believe that Cornwall is quality. We want to build holidays for people, make unforgettable moments and be the craftspeople that create memories.
The feel good factor
The Cornwall Camper Company is run by Luke, Amy and the rest of the Power family from Falmouth. We took over from Liz and Stephen and the original owners, Jess and Ben, who decided to chase the dream and start their own VW hire company by being brave and just going for it back in 2012.
It’s been a long road but every second has been fantastic. We hope that by creating your journey for you – you will be stepping along with us on ours for a while – and we love good company.