Terms and Conditions

 

Terms and Conditions of Booking and Hire of The Cornwall Camper Company Campers

Definitions

‘The vehicle’ refers to the VW camper van hired out to you as part of this agreement.

‘You’ refers to the hirer or hirers who have signed this agreement.

‘The hirer(s)’ refers to all the hirers who have signed this agreement and are named on the ‘Motor rental agreement’.

‘Agreement’ refers to the booking form, Motor rental agreement and the terms and conditions.

Rental Contract

Once signed, this agreement becomes legally binding and serves as a contract between the hirer(s) The Cornwall Camper Company

 Drivers

All Drivers must hold a full current UK drivers licence (for a manual transmission) and have held this for more than three years. Drivers must disclose all accidents, claims, endorsements, convictions and disqualifications to The Cornwall Camper Company prior to signing this agreement as failure to do so will invalidate the insurance. Drivers must not have more than 2 current minor endorsements (six points) on their driving licence at the time of hire. Drivers must be aged between 25 and 70 years of age and of sound health. By sound health we mean the drivers must not have any medical or physical conditions that will in any way impair their ability to drive.

Our insurance company will only insure a one driver providing they conform to the above requirements. We cannot insure students or undergraduates.

Only drivers who have been approved by The Cornwall Camper Company and are stated in the Motor Rental Agreement are permitted to drive the vehicle. All named drivers must have produced their photo driving licence together with paper counter-part and an additional proof of address (such as a utility bill less than 2 months old) on the day of hire and upon collection of the vehicle. Failure to do so will mean you cannot drive the vehicle and the cost of the rental will be forfeit. The Cornwall Camper Company reserves the right to take copies of these documents for security purposes. Your driving licence MUST display your current address.

Insurance – loss and damage

All the information supplied at the time of booking MUST be accurate and correct. If there are any changes between the time of booking and the time of hire, you must inform us immediately as failure to do so may invalidate the insurance. If you fail to inform us of changes in your information supplied on the booking form before the day of hire then the hirer will be liable for the administration costs to reinsure the vehicle with the correct details. All of our vehicles are insured with fully comprehensive cover subject to conditions. Drivers must be between 25 and 70 years of age and have held a full UK driving licence for at least three years. Drivers must be of sound health. By this we mean no driver must have a disability (either mental or physical) that will affect their ability to drive. Undergraduates and students unfortunately will not be covered by our insurers.

The Cornwall Camper Company insurance will only cover the loss/damage of the vehicle, its fixtures and fittings. It does not provide cover for any personal items the hirer(s) bring with them. It is recommended that prior to hiring a vehicle from us, the hirer(s) take out personal holiday insurance to cover any eventuality. In the event that there are changes to the hirers driving history or eligibility to drive between the time of booking and the day of hire and the hirer is no longer eligible to drive using our insurance no refunds will be given.

In the event of damage to the vehicle the hirer(s) agree to pay a £500 excess.

Booking and availability

Bookings will only be valid upon receipt of your completed / signed booking form, deposit and written/emailed confirmation from The Cornwall Camper Company. The final outstanding balance must be paid in full 4 weeks prior to the commencement of the hire period. Bookings less than 4 weeks before the hire period must be paid in full at the time of booking.

At the time of booking you will be given your choice of van subject to availability. In the event of your chosen van not being available due to accident or mechanical breakdown, The Cornwall Camper Company reserves the right to change your chosen van without notice. However, we will always endeavour to inform you of this prior to the commencement of the hire period. In the unlikely event that your chosen or replacement van becomes unavailable prior to the hire period The Cornwall Camper Company will refund the full monies paid.

Deposit

Before the hire a non-refundable deposit of £150 or £300 (depending on the size of the booking) will be taken. This will secure the booking with the rest of the payment due four weeks before the actual hire is undertaken. On the day of the hire a returnable £500 security deposit will be required from the hirer. This is taken to ensure the vehicle is returned to The Cornwall Camper Company in the same condition as it went out. This security deposit will be returned upon completion of a satisfactory inspection of the vehicle’s exterior/ interior and its fixtures and fittings by a member of The Cornwall Camper Company. This inspection will take place after the departure of the hirer whilst we prepare for the next customer. The security deposit can be paid in cash or via a bank transaction. Following a satisfactory inspection of the vehicle the security deposit will be returned in full within 8-10 days. However, if the vehicle is returned damaged or with items missing/ damaged The Cornwall Camper Company will retain the full £500 deposit for necessary repairs or replacements You will be informed in writing if this is the case. The Cornwall Camper Company reserves the right to have all repair work/ replacements carried out by professional mechanics and other professional agencies of their choice. On completion of the repairs/ replacements The Cornwall Camper Company will send you invoices of all work carried out and refund you the remaining money from the deposit.

Cancellation

The Cornwall Camper Company reserves the right to cancel any booking at any time. In the event of a cancellation by us the hirer shall receive a full refund unless the cancellation is as a result of a breach of these terms and conditions by the hirer.

Should the hirer wish to cancel a booking, they must do so in writing. For cancellations more than 4 weeks prior to commencement of hire only the deposit will be forfeited. For cancellations less than 4 weeks prior to hire the full balance will be forfeited. Cancellations due to illness or extreme circumstances will be at The Cornwall Camper Company’s discretion.

There will be no reduction in price for late pick up or early returns. All vehicles will be sent out with half a tank of fuel and must be returned in the same condition it left our premises. In the event that due to unforeseen circumstances there is a delay in your collection time, The Cornwall Camper Company will inform you as soon as possible using the details provided on your booking form. No refunds or compensation will be given for delayed departures.

On the day of return the hirer remains responsible for the vehicle until such time that the keys are handed back to a member of The Cornwall Camper Company. The hirer may not abandon the vehicle or leave the keys with any third party without the consent of the The Cornwall Camper Company.

 Late returns

If you return the vehicle after the pre-arranged time as stated on your Motor Rental Agreement you will no longer be covered by our insurance unless this has been authorised by The Cornwall Camper Company and their insurers. If for any reason you are going to be retuning the vehicle late you MUST contact us immediately. All late returns (beyond the time stated on your motor rental agreement) will be charged at £50 per hour. This will be deducted from your security deposit.

Rental restrictions

You must remain in Cornwall during your hire period unless you have prior written consent from The Cornwall Camper Company. Failure to do so will be a breach of the terms and conditions and the security deposit will not be refunded.

 Title to the vehicle

The vehicle remains the sole property of The Cornwall Camper Company and must not be sub let to any third party.

 

Vehicle care & fuel

All our Vehicles are supplied to you in good working order please ensure the vehicles stay this way. On the morning prior to your hire the vehicles will have been topped up with oil and water and the tyre pressures checked. As part of this agreement it is your responsibility to check and maintain that the levels remain the same during your time with the vehicle. You must top these up if necessary. The vehicles’ top speed is 55mph. Please note this is a maximum speed not a target speed. You must not over rev the engine for long periods of time or put the engine through any undue stress as this will damage it. You must take all reasonable steps to properly maintain the camper through regular checks on engine oil and gauges. If you cause damage to the engine or the vehicle’s mechanics by ignoring the warnings lights you will be liable for any transport costs, repairs required or even the cost of a replacement engine.

The vehicles must only be driven on sealed/ tarmac roads and must never be driven off road/ on the beach/ through water.

Any damaged caused to the vehicle as a result of misfueling by the hirer will be charged to the hirer.

It is the hirers’ responsibility to check the height of the vehicle prior to entering any height restricted areas such as car parks, tunnels and under passes. Any damage caused to the vehicle or third party property will be the responsibility of the hirer.

The vehicles bodywork must not be altered in any way; this includes attaching items such as banners, posters, signs or any artwork, hirer(s) own bike racks and roof racks. This list is not exhaustive.

 Road restrictions- do’s and don’ts

Only use the vehicle on suitable roads, do not use the vehicle on sand, gravel or grass unless on a designated campsite. NEVER park the vehicle on a beach. The vehicle must be parked on a hard level surface at all times with the handbrake fully engaged and must not be put into contact with salt water. If the vehicle needs to be recovered as a result of the hirer(s) negligence when driving/parking, the hirer(s) will be liable.

The vehicle must not be used for any illegal purpose, for hire or reward, or used for racing, rally or other contest.

The vehicles are over 35 years old and should be treated as such. They must be driven in a responsible manner and must never exceed the maximum permitted speed of the vehicle .

Do not leave the ignition on without starting the engine as this will damage the vehicles ignition system.

The hirer(s) will be liable for all mechanical damages if it is found to be as a direct result of their negligence/driving/misuse of the vehicle.

The vehicle must not be used to tow any other vehicle or trailer.

Do not drive the vehicle with the roof up.

 Breakdown

In the event of a breakdown or any problems please report these immediately to us using the phone number provided. A replacement van may be offered but this will be subject to availability. In the event that no replacement vehicle is available The Cornwall Camper Company will offer you a refund of the hire charge for any days the hirer(s) lose. The Cornwall Camper Company cannot accept liability for any costs arising from accident, breakdown or any other cause, e.g., replacement van costs, travel, accommodation, telephone calls, etc. If the breakdown has been caused through the actions of the hirer(s) they will be liable for all costs incurred and The Cornwall Camper Company will not refund for any unused days of hire.

The hirer(s) may not abandon the vehicle at the roadside. If the hirer(s) abandon the vehicle, The Cornwall Camper Company will deduct any transport and labour costs incurred in returning the van to our premises and any costs arising from loss or damage to the van whilst it is unattended from the security deposit.

In the event of minor non mechanical problems such as fridge, sink, cooker, bed or internal lights the hirer(s) should inform The Cornwall Camper Company ASAP we will attempt to correct the problem.  No compensation will be given for minor non mechanical problems if left unreported at the time the problem arises or if the situation has been rectified by us.

Health and safety

The driver (s) and passengers must strictly adhere to the health and safety guidelines as specified and explained to you at the time of hire.

Passengers

No more than 4 people can be transported in any of our vehicles (dependant on the vehicle). It is the hirer’s responsibility to ensure that all passengers are suitably restrained using the seatbelts provided whilst the vehicle is in motion. By law children under the height of 135cm or under 12 years of age must be sat on a booster seat. It is the hirer’s responsibility to provide and fit their own booster/ baby seat. For further information please refer to www.childcarseats.org.uk

Smoking

By law smoking is prohibited in our vehicles and awnings. Please respect this. Smoking within the vehicle and/or awning is in direct breach of our terms and conditions. The hirer will be responsible for any damage or additional cleaning as a result of this.

 Alcohol

The Cornwall Camper Company does not allow its vehicles to be driven by any person who is under the influence of alcohol.

 

Pets

The Cornwall Camper Company welcomes dogs in it’s designated dog vehicles. The maximum of 2 dogs are permitted into the vehicles with prior authorisation at an additional cost of £22 per hire. We specify that hirers must bring their own protective coverings for the upholstery as they will be liable for the costs of any damaged caused as a result of their pets.

Accident reporting

If the vehicle is involved in an accident you must not leave the scene until you have spoken to the other party’s involved and exchanged details. You must never accept liability. You must inform The Cornwall Camper Company immediately and if necessary call the police. As soon as possible you MUST complete an accident report form which should be retained and given to The Cornwall Camper Company at the earliest opportunity.

Fines and penalties

The hirer(s) will be liable for any toll charges, parking tickets, speeding fines or moving traffic violations which are incurred during the duration of your hire, Subsequently if The Cornwall Camper Company receives notification that a fine or penalty was incurred during your period of hire we reserve the right to pass the fine/penalty on to you and if necessary, inform the relevant authorities of your name, address and driving licence number.

 Tyres/changing wheels

The Cornwall Camper Company provides all camper vans with a serviceable spare wheel and tyre. However, in the event that a wheel requires changing the The Cornwall Camper Company MUST be called to complete this work. The Cornwall Camper Company will accept no liability for any work carried out by the hirer which results in accident/damage to the vehicle and/or third party property. If a tyre requires changing, then authorisation must be sought from The Cornwall Camper Company prior to any work being undertaken.

Charges- cleaning

If upon return of the vehicle(s) they require a special clean due to spillages/stains, the hirer(s) will be liable and the cost of a vehicle valet debited from the security deposit. In addition to this, the hirer(s) will be charged a fee of £30 should the vans utensils, cutlery, appliances be returned dirty.

Lost/damaged keys

At the time of hire you will be supplied with a full set of keys for the vehicle. Care must be taken to not leave the keys for the vehicle unattended or within the vehicle when parked as the hirer(s) will be responsible for replacement of keys lost/stolen. If the vehicle keys are lost, The Cornwall Camper Company must be contacted immediately as it may be possible that a spare set can be run out to the hirer(s). The hirer(s) are responsible for any costs associated with providing replacement keys during the period of hire. These costs will be deducted from your security deposit. If the hirer(s) suspect the vehicle keys to have been stolen, you MUST report the matter to both The Cornwall Camper Company and the police immediately.

If the keys become damaged due to misuse or excessive force the hirer(s) will be liable to cover the cost of replacement keys or locks .This will be deducted from the security deposit.

Lost/damaged extras

Additional optional extras including awnings, bike racks, bedding, van decoration, heaters must be returned in the state in which it was hired out by The Cornwall Camper Company. The hirer(s) are responsible for the cost of repair or replacement of any additional optional extras lost or damaged during the hire period.

Security

The vehicle must be secured at all times when parked and unattended. Any loss of items as a direct result of the vehicle not being secured will result in a deduction from the hirer(s) security deposit amounting to replacement value. If the vehicle is to be left unattended for any period of time, wherever possible the vehicle must be left in a well lit area such as a secure car park, items of value are to be stored out of sight.

Customer car parking

Customers own vehicles parked on the The Cornwall Camper Company premises are parked at the customers’ own risk.

Breaches of these Terms and Conditions

Once signed, if you breach these Terms and Conditions we will have the right to terminate your booking and may require you to vacate the vehicle or return it immediately. A breach of these Terms and Conditions includes, failure to comply with our instructions regarding use of the van or health and safety advice. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the van to our premises.

Our liability to you

The Cornwall Camper Company promises to supply you with a vehicle which is in sound mechanical working condition. The Cornwall Camper Company will not accept any responsibility for the loss or damage to any persons or property. If The Cornwall Camper Company is deemed to have been negligent, then our liability will be limited to the loss or damage which is was a foreseeable result of such negligence. Excluding a case of death or personal injury, our liability will be limited to the amount agreed by the hirer(s) to pay for the right to use the vehicle for the hire period.

 

Variation and change

The Cornwall Camper Company reserves the right to change the chosen van without notice.

 Data protection

The Cornwall Camper Company will only use the personal information supplied by the hirer(s) for the purpose of completing/fulfilling the booking/hire. We will not use it for any other purpose other than for emailing you in future with offers and promotions.

Our Terms & Conditions and prices are subject to change without notice and may vary.

 

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